Priority Prospect Help Desk
Go to website
How do I use FTP to connect to my site?
If you wish to connect to cPanel over FTP, all you need to do is connect to your cPanel hostname. For example, if your network's cPanel host is pbn17.priorityprospect.com then you will need to connect using following details: Host: pbn17.priorityprospect.com Port: 21 Connection type: Active Using active connection is very important. If you see an error that looks like "Error: Failed to retrieve directory listing" then this means you are using passive connection. Switching to active connection
Can I create FTP accounts for every website individually?
Yes, you can do that. Go to cPanel and then click on "FTP Accounts". There you can create FTP accounts. How do I use FTP to connect to my site?
Connecting to cPanel times out, what to do?
Following reasons will produce a timeout error while trying to connect to cPanel: You are connecting to wrong port. cPanel port is: 2082, make sure your URL looks like: https://pbn5.priorityprospect.com:2083/ Your IP address has been temporarily blocked. If that's the case, contact our support and then us your IP address. We will unblock your IP and you can access cPanel again. Temporary IP blocks can happen when there are too many invalid login attempts to: cPanel, FTP or web mail.
Can I change PHP versions?
Yes, you can do it from cPanel. First, go to cPanel and then click on "MultiPHP Manager". There you can set PHP versions for every domain individually. We support PHP 5.6 and PHP 7.2 which is also enabled by default.
How do I create a FTP account to my domain?
First, go to cPanel and click on "FTP Accounts". There you can see a FTP account creation form. To "Log In" field enter your username that you wish to use. Choose your domain from the "Domain" dropdown. Enter your password to "Password" and "Password (Again)" fields. Click on "Create FTP Account" That's it! Click here to see how to use your new FTP account to connect to your website.
I can't see .htaccess file in my folder, what to do?
First, make sure that file actually exists. If you are sure that this file should exists, then go to: cPanel > File Manager > Settings (top right) Check "Show Hidden Files (dotfiles)" and then click "Save". Now you should see all hidden files.