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Knowledgebase:
How To FTP Into Your cPanel Account?
Posted by Support Agent on 23 October 2017 10:24 PM

In order to use FTP to connect to your cPanel and upload new files, you need to connect to your cPanel hostname not your domain or IP address. FTP traffic is not allowed through the network.

For example, if your cPanel server is pbn38.priorityprospect.com then your FTP details would be:

  • Host: pbn38.priorityprospect.com
  • Username: your cPanel user
  • Password: your cPanel password
  • Port: 21

If your connection fails for some reason, you can try connecting using FTP not SFTP connection.

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