Knowledgebase
Knowledgebase:
Attention! Why Is The IP Red On "Resolved IP" Field?
Posted by Support Agent, Last modified by Support Agent on 18 October 2017 09:54 AM

This means your domain does not resolve (point to) your IP address you purchased. It's usually caused by wrong nameservers.

Use https://intodns.com website to check what nameservers your domain is using.

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If you see it for "Resolved IP (www)" field, then this means your domain is missing a "www" record and you should add it at your registrar.

If you are using private nameservers then please click on "Actions" -> "Reset DNS Zone" to rebuild your DNS zone.

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If you are using a service like Cloudflare which will proxy your website through their servers, please let us know so we can add their nameservers to our detection list.

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